Coverage begins from the effective date shown on the card issued by the installation shop.
PPF Warranty & Maintenance
Important information for protecting your paint protection film, activating warranty coverage and preparing a support request when a concern appears.
Issues arising from repainted surfaces are excluded from warranty coverage.
Do not peel, cut or polish the film before the reported issue has been reviewed.
Warranty Activation
Make sure the installation is documented before the vehicle leaves the installation shop.
Request an electronic warranty card after installation
After installation is complete, promptly request that the installation shop issue an electronic warranty card. The effective date shown on that card is the starting point for official warranty coverage.
Coverage starts The effective date stated on the electronic warranty card
Warranty Coverage & Exclusions
Warranty review depends on the nature and cause of the issue. The information below explains the main covered defects and common exclusions.
Covered Defects
- Delamination, also referred to as de-gluing
- Cracking
- Bubbling, excluding bubbling caused by high-pressure water jetting along film edges
- Peeling or dislamination
- Yellowing
- Loss of gloss or matte finish
- Hydrolysis, excluding localized chemical corrosion
Excluded Conditions
- Physical wear and tear caused by external forces
- Environmental chemical corrosion
- Accident collisions
- Intentional damage in any form
- Issues or defects arising from repainted surfaces
Coverage and the appropriate remedy are determined after inspection of the reported condition.
Paint Condition Disclaimer
Film performance depends on the condition and preparation of the surface underneath.
Original factory paint only
This warranty applies only to original factory paint. Applying paint protection film to repainted surfaces or non-OEM parts must be carried out under the advice of a professional installation shop. Any issue or defect arising from a repainted surface is excluded from warranty coverage.
Maintenance Guide
Correct washing and care help maintain film clarity, surface performance and edge adhesion.
Avoid washing for the first week
Do not wash the vehicle within 1 week after installation. This allows the adhesive and paint surface to achieve optimal adhesion.
Never aim directly at film edges
Do not point a high-pressure water jet directly at the film edges. Keep the spray at a safe angle and distance.
Use gentle cleaning methods
Avoid hard brushes and corrosive chemical agents. A soft wash tool and a pH-neutral automotive cleaner are recommended.
Prevent scratches and abrasion
Avoid scratching the film with hard objects or scrubbing with force. Abrasive marks can affect appearance and performance.
Schedule care once each quarter
Regular maintenance of the film surface is recommended once every quarter. Polishing the film surface is not recommended.
Remove corrosive deposits immediately
Immediately clean acid rain, bird droppings, insect residue, tree sap and oil stains. Extended exposure may damage the top coating and reduce performance.
Protect the film during celebrations
Do not apply suction cups directly to the film surface on wedding cars or other specially decorated vehicles.
Clean ribbons and residue within 12 hours
Ribbons, fireworks or firecracker residue can stain the film and must be cleaned and treated within 12 hours.
Avoid harsh automatic brush car washes
For routine care, hand washing with clean water, a soft wash mitt and a pH-neutral automotive cleaner is the safer option.
Preparing a Warranty Support Request
Good documentation helps the issuing installation shop or seller review the reported issue accurately.
Before submitting a request
Do not peel, cut, polish or aggressively clean the affected film before it has been reviewed. Contact the installation shop or seller that issued the warranty card and keep the film in its reported condition.
Electronic warranty card Provide the card issued at the time of installation.
Purchase or installation records Keep the relevant invoice, receipt or installation record available.
Clear wide and close-up photos Show both the vehicle location and the affected film area clearly.
Video evidence where helpful Use a short video when the concern is easier to identify in motion.
Do not alter the film Do not peel, cut, polish or use aggressive cleaning methods before review.
Contact the issuer Reach the installation shop or seller that issued the electronic warranty card.
Frequently Asked Questions
Quick answers covering activation, reported defects, washing and surface suitability.
When does PPF warranty coverage begin?
After installation, request an electronic warranty card from the installation shop. Coverage begins from the effective date shown on that card.
What should I do if I notice bubbling, peeling, cracking or yellowing?
Keep the film unchanged and contact the installation shop or seller that issued the warranty card. Do not peel, cut, polish or aggressively clean the affected area before it has been reviewed. Prepare the warranty card, purchase or installation records, and clear wide and close-up photos.
Is bubbling caused by high-pressure washing covered?
Bubbling caused by high-pressure water jetting along the film edges is excluded. During washing, never aim a high-pressure water jet directly at the film edges.
How soon can I wash the vehicle, and what care should I avoid?
Avoid washing within 1 week after installation. After that, avoid direct high-pressure washing at the edges, hard brushes, corrosive chemicals, forceful scrubbing and polishing of the film surface. Remove acid rain, bird droppings, insect residue, tree sap and oil stains immediately.
Does the warranty cover film applied over repainted surfaces?
The warranty applies only to original factory paint. Applying PPF to repainted surfaces or non-OEM parts must be carried out under professional shop advice, and issues arising from repainted surfaces are excluded from warranty coverage.
Warranty coverage and the appropriate remedy are determined after the reported condition has been inspected. Product-specific terms shown on the electronic warranty card and the issuing seller’s written policy take priority.
Need Help With PPF Warranty or Maintenance?
Contact our team for product guidance, installation support or help with a warranty-related question.
Contact Us
